How do Twistails pods keep my cocktail so fresh?

Unlike ready-to-drink cocktails, Twistails stay fresh thanks to their innovative dual chambered pod design, which keeps the premium Bacardi spirit and fruit juices separate. That means these key cocktail ingredients stay fresh, right up until you’re ready to twist, shake and pour. 

Do Twistails cocktails really taste like a drink from my favourite bar?

You bet! Twistails cocktails have all the strength and full-bodied flavour, mouthfeel, texture of a bar-made cocktail. Our finished drinks have a reliably refreshing 10.7% abv for our Mojito, 9.5% abv for our sweet Strawberry Daiquiri and 10.9% abv for our zingy Rum Punch. Simply twist, shake and pour over ice, finish with your favourite garnish and voilà - you have yourself a perfectly mixed cocktail! 

How does my Twistails drink taste so fruity? What’s the secret? 

From the smooth Bacardi rum to the fresh fruit juices that come together in our cocktail packs, taste is super important to the Twistails experience! That’s why we choose only the finest, natural ingredients for our pods. Forget the rest - with Twistails you get only the best. 

I love my starter kit but I’m not sure when to use it! What are the best occasions to whip up some bar-fresh cocktails?

Glad you asked! Twistails are here to bring the party spirit to any occasion, from birthdays and picnics to nights in, dinner parties and hen-dos. Whip up a bar-perfect cocktail to unwind after work, or impress your date with something special - these cocktails are ready when you are!

I’m planning a cocktail night with my friends - why should I choose Twistails?

Love cocktails, but loathe mess, fuss and expensive ingredients? We get you! With Twistails, you can forget about complex cocktail recipes, expensive equipment, ingredient shopping or even a messy cleanup. We want to make cocktails accessible to everyone, whatever your skill level - that’s why we put everything you need to make bar-perfect cocktails in our simple starter kit! All you need is our Twistails shaker, pod, ice and water. Simply twist, shake and pour to impress your friends with fresh, full-bodied cocktails - in under a minute!

Are Twistails really recyclable? 

They really are! We developed Twistails so you can enjoy bar-perfect cocktails without waste. Our pods, refill tubes and boxes are all fully recyclable, so when you’re finished using our products you can simply pop the packaging in your recycling.

Do I need to register or sign up to order?

No, you do not need to register. You can checkout as guest.

Where do you ship to?

We ship domestically only to the United Kingdom using Royal Mail First Class or 48hour Tracked services. Unfortunately we do not currently offer international shipping.

How long will my order take to arrive? 

We will process your order as soon as possible, usually dispatched on the next business day (Monday to Friday). We aim to deliver orders within 3 working days of dispatch. There may also be occasions when delivery will take longer due to factors outside our control.

What types of payment do you accept?

We accept most Debit/Credit cards (Visa, Master Card, Amex & Discover).

How can I contact Customer Services?

If you want to contact us, use one of the following options:
1. (Preferred Option) Submit your question using the contact form located at the bottom right corner on our website (could be enabled using the “Help” button).
2. By email: contact@twistails.com
3. In writing to: Bombay Sapphire Distillery, Laverstoke Mill, London Road, Whitchurch, Hampshire, RG28 7NR
4. By phone: 01256 890090 from Monday to Friday, 9am-5pm. Please use the contact form as preference whenever possible.

Are other items going to be added to the Twistails Shop?

From time to time, we will add new collections.

How do you deliver orders?

We use Royal Mail as our courier. Products sent requiring age verification will be sent by Tracked 48 service. Other items will be sent 1st or 2nd Class. We reserve the right to use other courier services.

When will I receive my order?

We aim to process and dispatch orders within 3 working days. Personalised items may take longer to dispatch. Royal Mail services can take 2-3 days. Please allow up to 7 days for delivery.

How can I track my order?

Products sent requiring age verification will be sent by Tracked 48 service, with email updates sent. Other items will be sent 1st or 2nd Class without tracking updates.

What if I need to cancel or amend my order?

We work to ship orders as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel or amend your order after it has been placed. If you need to do so, please contact us immediately and we will do our best to cancel or amend it.
If you order has already been handed over to the courier, please see our cancellation / returns policy in our Terms of Sale for further instructions.

What if there is an issue with my order once I receive it?

Please contact us and we will do what we can to assist. Please see our returns policy for more information.

What is the refund and return policy?

You must return any unwanted merchandise in original packaging within 14 days of delivery. Returns after this time will not be accepted.
Please find our full Refunds policy in our Terms of Sale here.

What are the Terms & Conditions?

Please check our full Terms Of Sale here.

What is your Privacy Policy?

Please check our full Privacy Policy here.

How do discount codes work?

If you have a discount code, enter it during checkout and the discount will be applied to your order. Only one discount code can be used per order.

 Can I place an order by phone?

Orders can only be placed through the website.